FAQ

Products

Q: Do I need to register to place an order? 

A: No registration is required. You can complete your purchase as a guest. If you prefer, you can create an account afterwards to view your order history, redeem discount codes, and manage your details more conveniently.

Q: Are the products shown on the website actually in stock? Does the displayed quantity reflect real-time availability?

A: Yes, we provide real time stock availability. If an item appears as available on the website, it is in stock in the quantities shown. For any specific questions about availability, feel free to contact us at sales@padellabasia.com.

Q: What should I do if I can’t find the product I want?

A: Please write to us at sales@padellabasia.com. We will do our best to source the item for you or recommend the closest available alternative.

Q: Do you offer advice on choosing a racket?

A: Yes. We are happy to recommend suitable rackets and shoes based on your playing level, position, preferred racket shape, height, and weight. Contact us at sales@padellabasia.com for personalized recommendations.

Q: How do I know if my order was placed successfully?

A: You will receive an order confirmation email immediately after checkout (please check your spam folder if you don’t see it). If you have any concerns, contact us at sales@padellabasia.com. 

Q: What should I do if my payment fails?

A: If your payment fails, we recommend trying again, contacting your bank, or reaching out to us directly at sales@padellabasia.com. We’ll be happy to assist you.

Q: Do you offer discount codes?

A: Yes, we regularly offer discount codes through our newsletter. You can subscribe to our newsletter at the bottom of our website (footer) to receive the latest promotions and exclusive deals.

Q: Can I apply a discount code after placing my order?

A: Unfortunately, we are unable to apply discount codes or adjust prices after an order has been placed. Please ensure your discount code is entered and applied before completing checkout.

Q: Can I pay in a currency other than Hong Kong Dollars (HKD)?

A: Currently, all prices and payments are processed in Hong Kong Dollars (HKD). We are working on supporting additional currencies.